Why is my bank charging more than the amount I transferred?

GoTyme Bank does not charge a fee for tranfers via a linked account. However, your source bank may apply an InstaPay transfer fee, which is charged separately and deducted from your sending account. Fees vary by bank.

The GoRewards points I received is less than my transfer fee. What can I do?

The GoRewards points you receive are based on the Linked Bank Account transfer fees charged by your bank for the transaction. If the amount looks incorrect, you can contact our support team so we can review it for you.

For more support, don’t hesitate to contact our helpful humans 24/7:

You can reach our Personal Bankers through:

Call: #GO8888 (#468888)

Email: help@gotyme.com.ph

Chat: GoTyme Bank app.